FAQ

We aim to process and ship all orders within 2 business days. For custom orders, production may take a little longer, and we will inform you if there are any additional delays. After your order is shipped, you can track its progress via our Order Tracking Page.

We work with trusted shipping partners. For express shipping, we typically use FedEx and UPS. For economy shipping, we collaborate with DHL and local postal services.

Delivery times depend on the shipping option you choose and your location:

• Express shipping: Typically 1–6 business days, depending on the destination.
• Standard and Economy shipping: Typically 2–9 business days in the USA and 2–18 business days elsewhere, depending on the destination.

Orders are processed within 1–2 business days before they ship. The exact options, prices and delivery times for your country are shown at checkout and on our Shipping page.

Yes, we provide worldwide shipping. Please note that any taxes or duties applied by your country upon arrival are the buyer’s responsibility.

We use Woo Pay (powered by Stripe) for secure transactions. We accept Visa, MasterCard, American Express, Discover, Apple Pay and Google Pay.

You can request a return or exchange within 15 days (Mon–Sat) of receiving your order. Items must be unused, in original packaging, and in the same condition as received.

To initiate a return, complete the Returns and Cancellations Form. Refunds take up to 10 business days.

Yes! Whether it’s product customization or a unique accessory, we’re here to make your coffee experience personal. Custom orders may take additional production time.

Absolutely. All accessories are crafted using durable, high-quality materials that are safe for regular use. Our products undergo strict quality control.

Reach us via [email protected] or our contact form. Our team is committed to resolving issues promptly.