FAQs

Thank you for choosing our services/products! We offer multiple payment options to make your transaction convenient and secure. Please review the available payment methods below:

1. Credit/Debit Cards via Stripe

We accept major credit and debit cards securely through Stripe, a trusted and reliable payment gateway. During the checkout process, you will be prompted to enter your card details, and Stripe will handle the transaction securely. We support the following card types:

• Visa
• Mastercard
• American Express
• Discover

Rest assured that we prioritize the security of your information and use SSL encryption throughout the payment process.

2. Credit Card via PayTR

We also offer the option to pay using PayTR, a secure payment gateway. PayTR supports a wide range of credit and debit cards, providing a seamless and convenient payment experience. Simply select the PayTR option during checkout, and you will be redirected to their platform to complete the transaction securely.

3. PayPal (Coming Soon)

We are in the process of integrating PayPal as an additional payment option to provide you with even more flexibility. Soon, you will be able to make payments using your PayPal account or through PayPal’s guest checkout feature using your credit or debit card. Stay tuned for updates on when PayPal will become available.

Order History

We value transparency and want to provide you with easy access to your order history. By logging into your account, you can view your complete order history, including details such as order dates, items purchased, payment method used, and order status. This allows you to track your purchases and refer to previous orders if needed.

To access your order history, please follow these steps:

1. Log in to your account on our website.
2. Navigate to the “Order” section.
3. Here, you will find a comprehensive list of all your past orders, along with relevant information.

If you placed an order as a guest without creating an account, you may not have access to an order history. We highly recommend creating an account for future convenience and easy order tracking.

Dispute Resolution

We strive to provide excellent customer service and resolve any issues that may arise during your shopping experience. If you encounter any problems with your order, we encourage you to reach out to our customer support team as soon as possible. We are here to assist you and ensure your satisfaction.

To initiate a dispute resolution process, please follow these steps:

1. Contact our customer support team via email, phone, or the designated support channel.
2. Provide detailed information about the issue, including your order number, specific concerns, and any supporting evidence (e.g., photos or screenshots).
3. Our customer support team will thoroughly review your case and work towards a satisfactory resolution.
4. We will keep you informed throughout the process and aim to resolve the dispute in a timely manner.

Preparation of the Order

At Papel Espresso, we start preparing your order immediately after it is placed. Our team of skilled craftsmen handcrafts each item with precision and care. We take great pride in our work and want to ensure that your order meets our high standards of quality. Once your order is ready, we carefully pack it for shipment. It usually takes 1-2 business days for your order to be ready for shipping.

Shipping

We work with a trusted shipping company to ensure that your order is delivered to you as quickly and smoothly as possible. We provide delivery within 2-4 days to anywhere in the world. The shipping cost is calculated based on the weight of the package, the shipping destination, and the shipping method you select during checkout.

We understand that timely delivery is important to you, and we strive to dispatch your order promptly. Once your order is shipped, we will provide you with a trackable shipping code. You can use this code to track the progress of your package and know when it will arrive.

At Papel Espresso, we make every effort to ensure that your order arrives in good condition and is ready for use upon delivery. We carefully package our products to protect them during transit. However, if you encounter any issues or have concerns about your order after delivery, please don’t hesitate to reach out to us. We’re always here to assist you and provide any necessary support to ensure that your experience with Papel Espresso is a positive one.

Satisfaction Guarantee

We stand behind our products and are committed to ensuring that each and every one of our customers is satisfied with their purchase. If you have any feedback or suggestions for us, we’re always open to hearing from you. Our goal is to provide you with a smooth and enjoyable shopping experience, from start to finish.

Thank you for shopping at Papel Espresso. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to return or exchange an item. Please review our return and exchange policy below:

1. Eligibility

We accept returns and exchanges within 30 days from the date of delivery. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please ensure that all tags, labels, and accessories are intact.

2. Returns

If you wish to return an item, please follow these steps:

• Contact our customer support team within 30 days of receiving your order to initiate the return process.
• Provide your order details, including the order number and the item(s) you wish to return.
• Our customer support team will provide you with a return authorization and instructions on how to proceed.
• Pack the item securely in its original packaging to prevent damage during transit.
• Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs.
• Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase. Please allow a few business days for the refund to be reflected in your account.

Please note that we reserve the right to refuse returns that do not meet the eligibility criteria mentioned above or are returned without prior authorization.

3. Exchanges

If you would like to exchange an item, please follow the return process mentioned above and indicate your desire for an exchange when contacting our customer support team. You can then place a new order for the desired item on our website.

4. Non-Returnable Items

Certain items are non-returnable and non-refundable for hygiene or safety reasons. These items include [list non-returnable items here]. Please ensure that you review the product descriptions carefully before making your purchase.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by offering a replacement or refund.